Intermediate 2 & Higher business management - Ann Miller

This popular title has been completely updated to reflect the new Arrangements introduced for the 2005/06 course. In addition to comprehensive coverage of key areas to consolidate and enhance understanding, quick questions and differentiated exam-style questions at the end of each chapter sharpen exam technique.

Use the case studies to broaden subject knowledge, whilst a full glossary makes reference quick and easy.

Contents

Chapter 1: Business in contemporary society

Cycle of business

Factors of production

Sectors of business activity

Private sector organisations

Non-profit making organisations

Publicly-funded organisations

Objectives

Stakeholders

Role of enterprise and the entrepreneur

Franchising

What is a manager?

Sources of finance

Sources of assistance

Methods of growth

Internal business environment

External business environment

Changing business environment

Chapter 2: Business information and ICT

Sources of information

Types of information

Value of information

Uses of information in business

Types of ICT

Costs and benefits of ICT

Business software

Uses of ICT

Effects of ICT

Chapter 3: Decision-making in business

Types of decisions

Mission statement

Decision-making process

Role of managers in decision-making

Influence of stakeholders on decision-making

SWOT analysis

Costs and benefits of POGADSCIE and SWOT

Why is effective decision-making difficult?

What do quality decisions depend on?

Other decision-making techniques

Chapter 4: Internal organisation

Types of organisational groupings

Organisation charts

Formal organisational structure

The role and responsibility of management

Organisational relationships

Changes in organisational structure

Empowerment

Corporate culture

Chapter 5: Marketing
Chapter 6: Operations
Chapter 7: Financial management
Chapter 8: Human resource management
Chapter 9: Key terms and solutions