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IT service management - Ernest Brewster
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Title
IT service management
IT service management
Author
Ernest Brewster
Ernest Brewster
format
Paperback
Paperback
Publisher
BCS
BCS
Language
English
English
UK Publication Date
20100224
20100224
Description
ITIL and IT service management have been practised successfully around the world for more than 20 years. ITIL is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. The objectiveis to provide guidance for organisations that provide IT services.This guide introduces ITIL both to Foundation Examination candidates and to people simply looking to gain a practical understanding of IT service management. An ITIL Licensed Product.
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