Just say yes! - Philip R. Nulman

If you would like to bring your company's sales to the next level...if you'd like to set your company apart from the rest... Just Say Yes! shows you the way to go.Just Say Yes! highlights the methods necessary to keep existing customers happy and find new ones. The methods proposed here are not always simple, but they are enormously effective. Just Say Yes! offers concrete principles such as: -- Putting customer needs ahead of company policy.-- Use extreme customer service as a power-selling technique for customer retention.-- Developing a system of customer service that actually delivers what your customers are looking for.-- Saying "thank you" and meaning it.-- Motivating all your employees to "extreme-service" the customer.-- Understanding what business you're really in.