Lean six sigma for dummies - John Morgan

The bestselling guide to taking your organisation to the next level with Lean Six Sigma now better than ever!

What do the GE, BAA, Lloyds, TSB, O2, Siemens Medical, Dyson, Volvo and Rolls Royce have in common? Like many of todays most successful companies theyve gained an unbeatable competitive edge using Lean Six Sigma. This expanded edition of the bestselling guide explains, in plain English, the key concepts of this remarkable performance and quality improvement method, and includes lots of powerful tools for making it happen.

• Know your customers
  zero in on your customers and their varying needs and use that information to form the basis of your process measurements and improvements




• Xray your processes
  find out how to draw a map that will give you a clear picture of the processes you use to meet your customers needs




• Gather key data
  learn a fivestep approach to collecting important data about your processes, along with techniques for interpreting it and presenting it in actionable form




• Unclog your pipes
  identify and tackle bottlenecks in your processes and improve process flows so that things get done better, faster and with less effort




• Measure twice, cut once
  learn one of the most basic and powerful Lean Six Sigma process improvement methods: DMAIC (Define, Measure, Analyse, Improve, and Control)




• Transform your organisation
  learn, stepbystep, how to implement Lean Six Sigma throughout your organisation
  with tips on changing how your people think and behave

Open the book and find:

• What Lean and Six Sigma are all about




• How Lean Six Sigma candramatically boost your companys success




• DMAIC and other basic strategies and techniques




• Tools for implementing Lean Six Sigma




• Lean Six Sigma policy deployment




• Managing change in your organisation




• Choosing which projects to tackle with Lean Six Sigma




• Changing your organisational culture

Learn to:

• Enhance business efficiency and reduce waste




• Successfully deploy Lean Six Sigma projects in your organisation




• Manage projects more tightly and finetune existing systems




• Apply Lean Six Sigma thinking to your daytoday activities