Lifescripts - Stephen M. Pollan

Whether you're looking for a new job, leaving an old one, cold calling a new account, laying off a subordinate, confronting a back–stabber, dealing with sexual harassment, returning food in a restaurant, or calming an irate client, "Lifescripts tells you exactly how to do it and what to say. Each of the 101 dialogs provides you with an ice–breaker opener and a flow–chart of rejoinders to give to any potential response, positive or negative. Pointers on proper attitude, timing, preparation, and more are included.