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Managers as designers in the public services - David Wastell
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Title
Managers as designers in the public services - beyond technomagic
Managers as designers in the public services - beyond technomagic
Author
David Wastell
David Wastell
format
Paperback / softback
Paperback / softback
Publisher
Triarchy
Triarchy
Language
English
English
UK Publication Date
20110907
20110907
Description
Applies the principles of Systems Thinking and Design Thinking to show how we need a 'design revolution' in the public services. Rather than monitoring, measuring and controlling, public sector managers need to see themselves as designers, reshaping work systems and the workplace. Case studies offer positive outcomes from IT innovation.
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