90 point quality check on tech, certified refurbished

Spread the cost, rated excellent on Trustpilot

error_outline Item out of stock

Managing challenging clients - Aryanne Oade

Oops!
Unfortunately it looks like someone took the last one.

No worries, we have many more interesting finds for you.

Browse similar

Why choose musicMagpie?

local_shipping FREE delivery on ALL orders
savings Cheaper than buying new
compost Better for the planet
loyalty Refer a friend, get 10% off

Title
Managing challenging clients - building effective relationships with difficult customers

Author
Aryanne Oade

format
Hardback

Publisher
Palgrave Macmillan

Language
English

UK Publication Date
20111031

Description

Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.

Aryanne Oade is a Chartered Psychologist and the owner of an established and successful coaching and development business. Aryanne regularly works with clients on the complex interpersonal issues surrounding working with and managing challenging clients. Since 1994 she has designed and delivered over 150 bespoke executive coaching programmes and over 110 tailored professional skills workshops for managers and leaders across the UK, Europe and North America. Many of these programmes have involved working with clients on client management, client handling and customer service issues. Aryanne has appeared on C4 speaking about customer complaints handling; has given an address on 'Creativity in Business' at the British Association for the Advancement of Science and has appeared on Radio 4 speaking on the same topic. Aryanne has spoken at both the Leeds and York Institute of Directors Breakfast Meetings on 'Politics, Power and Profit'; and once at the British Psychological Society's Annual Conference on 'Stress Levels among South Yorkshire Probation Officers'. She is a member of the British Psychological Society's Special Group in Coaching Psychology and holds general membership at the Division of Occupational Psychology. She is also a Member of the Association for Coaching. Aryanne lives on a non-commercial farm in Yorkshire from where she runs her business.

Type
BOOK

Edition
2012

Keyword Index
Customer relations - Management.

Country of Publication
England

Number of Pages
170

Why buy with musicMagpie?

FREE 12 Month Warranty on Tech

Magpie Certified Refurbished Tech

FREE Delivery on ALL Orders

14 Day Money Back Guarantee

90 Point Refurbished Quality Check

If you’re looking for something new to listen to, watch or play, look no further than the musicMagpie Store. We sell over half a million new and used CDs, DVDs, Blu-Rays, Games and Vinyl, spanning all kinds of genres and consoles, with prices starting from just £1.09! We also sell a wide range of refurbished Mobile Phones and Tech from major brands like Apple, Samsung, Sony, Microsoft and much more. With a 12 month quality warranty, you can save with total confidence.

Managing challenging clients - Aryanne Oade

Description

Why buy with musicMagpie?

Free 12 month warranty

14 day money back guarantee

Magpie Certified Refurbished

Free delivery on all orders