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30 minutes to improve telesales techniques - Chris De Winter
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Title
30 minutes to improve telesales techniques
30 minutes to improve telesales techniques
Author
Chris De Winter
Chris De Winter
format
Paperback / softback
Paperback / softback
Publisher
KoganPage
KoganPage
Language
English
English
UK Publication Date
20000401
20000401
Description
This concise guide to an essential business skill brims with practical advice on developing the right approach to using the telephone to increase selling effectiveness. Particularly useful to all (tele)sales, call centre and marketing personnel, it will help any individual, from newcomer to experienced worker, to get the best from every call.
Chris de Winter, a training specialist within the telesales and marketing areas, includes Capital Bank, Castrol Oil, Foden Trucks and HSBC among her clients. She has also written Selling by Telephone (Kogan Page, 1998).
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