Operations and the management of change - Vic Gilgeous

Written in a straightforward, well structured style, this book provides management students with an understanding of, and a guide to, the complexities of managing operations and change effectively.
The author incorporates his own experiences in this area from the real world, making the text suitable for students, managers and trainers. He covers the harder technical initiatives of managing operations such as Total Quality Management, as well as the softer, people-oriented initiatives such as teams and empowerment.