Organizational surveys - Allen I. Kraut

With escalating demands upon research and assessment growing more varied, surveys are now used to assess and drive organizational change by examining company performance, customer and employee satisfaction, empowerment, and key aspects of corporate culture.

With Organizational Surveys, you'll learn how to:
* Drive change with surveys
* Use 360* feedback
* Set expectations of results
* Deal with ethical concerns
* Facilitate feedback, action-planning, and follow-through . . . and much more!

No other book approaches this collection's range and specificity, or its emphasis on actual practice in organizations. It's your indispensible toolbox for assessment and change!