OS X support essentials 10.9 - Kevin M. White

This is the official curriculum of the Apple Mavericks 101: OS X Support Essentials 10.9 course and preparation for Apple Certified Support Professional (ACSP) 10.9 certification- as well as a top-notch primer for anyone who needs to support, troubleshoot, or optimize OS X Mavericks. This guide provides comprehensive coverage of Mavericks and is part of the Apple Pro Training series-the only Apple-certified books on the market. Designed for support technicians, help desk specialists, and ardent Mac users, this guide takes you deep inside the Mavericks operating system. Readers will find in-depth, step-bystep instruction on everything from installing and configuring Mavericks to managing networks and system administration.Whether you run a computer lab or an IT department, you'll learn to set up users, configure system preferences, manage security and permissions, use diagnostic and repair tools, troubleshoot peripheral devices, and more-all on your way to preparing for the industry-standard ACSP certification.

• Covers updated system utilities and new features of OS X Mavericks, including iCloud Keychain and Tags.
• Features authoritative explanations of underlying technologies, troubleshooting, system administration, and much more.
• Focused lessons take you step by step through practical, realworld tasks.
• Lesson files and bonus material available for download-including lesson review questions summarizing what you've learned to prepare you for the Apple certification exam.