Perfect people skills - Andrew Floyer Acland

This book starts by looking at our effect on others as well as that of others on us. The challenge is not so much to control the people we find difficult as to construct attitudes and relationships which are sufficiently flexible and resilient to enable us to widen the range of people with whom we can get on successfully. Much behaviour is situation specific, so the author also shows how to resolve difficulties which arise from situations as well as the personalities of the people involved in them. It is useful in both home and business situations.