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Perfect phrases for customer service - Robert Bacal
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Title
Perfect phrases for customer service - hundreds of tools, techniques, and scripts for handling any situation
Perfect phrases for customer service - hundreds of tools, techniques, and scripts for handling any situation
Author
Robert Bacal
Robert Bacal
format
Paperback / softback
Paperback / softback
Publisher
McGraw-Hill Education
McGraw-Hill Education
Language
English
English
UK Publication Date
20050216
20050216
Description
Most employees can benefit from learning to use specific verbal techniques to handle customers
Difficult customers especially can take a toll on both company bottom lines and the health and well being of employees. In the best-case scenario, angry customers who are not defused properly will not return.
This book provides clear explanations of the techniques an employee can apply, plus 101 dialogues and scripts that can be learned and adapted for immediate use.
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