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Perspectives in total quality - Michael J Stahl
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Title
Perspectives in total quality
Perspectives in total quality
Author
Michael J Stahl
Michael J Stahl
format
Hardback
Hardback
Publisher
Wiley Blackwell
Wiley Blackwell
Language
English
English
UK Publication Date
19990129
19990129
Description
Based on customer responses to corporate change in the quality era,Perspectives in Total Quality offers readers contemporaryanalysis of how firms should act. The collection consists of 14original chapters written by leading academics and practitioners inthe field. They discuss topics such as global competition, ISO9000, leadership development, customer focus, process management,and culture change.
A well-documented, scholarly approach will benefit readers whoare seeking to improve their understanding of how customer responseis shaping corporations. It will also help readers develop theirown insights on how global competition through quality andre-organization can help them compete successfully in the nextcentury.
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