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Professional front office management - Robert Woods
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Title
Professional front office management
Professional front office management
Author
Robert Woods
Robert Woods
format
Hardback
Hardback
Publisher
Pearson
Pearson
Language
English
English
UK Publication Date
20060427
20060427
Description
Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments.
The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners.
The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.
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