Professional management of housekeeping operations - Thomas J. A. Jones

Now in its fourth edition,
Professional Management of Housekeeping Operations
is the essential practical introduction to the field, a complete course ranging from key principles of management to budgeting, from staff scheduling to cleaning. With expanded attention to leadership and training, budgeting and cost control, and the increasingly vital responsibility for environmentally safe cleaning, the latest edition of this industry standard also includes new case studies that help readers grasp concepts in a real–world setting.

Enriched with more than 300 photos and illustrations, this Fourth Edition also features:

• "Motivational Tips" sidebars–insider advice from leading professionals on getting employees inspired and increasing productivity
• "Green Tips" sidebars–practical hints for environment–friendly cleaning methods and products
• A series of profiles of real executives who have carved out rewarding career paths in housekeeping–including male and female, hotel and hospital managers, newcomers and lifetime professionals
• Extensive appendices–including industry links, environmental policies, and more
• Thorough information on materials planning–operating budgets, inventory control, and essential capital equipment
• Extensive information on maintenance needs for all types of floors, walls, ceilings, windows, bedding, and more, including a detailed discussion of cleaning supplies
• A complete discussion of planning, organizing, and staffing a winning housekeeping operation, including workloads, scheduling, promoting teamwork, and more

For students in hotel and restaurant management and professionals seeking to enhance their management capacities, this book continues to be an indispensable resource for leading a winning housekeeping operation in any establishment, from the smallest bed–and–breakfast to the largest luxury resort.