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Providing quality to customers - Institute of Leadership & Management
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Title
Providing quality to customers
Providing quality to customers
Author
Institute of Leadership & Management
Institute of Leadership & Management
format
Paperback / softback
Paperback / softback
Publisher
Pergamon Flexible Learning
Pergamon Flexible Learning
Language
English
English
UK Publication Date
20070419
20070419
Description
Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
*Content is well regarded
*Popular with those training with the ILM but can also be used for independent study
*Content of each workbook now maps to single course unit, resulting in a more user-friendly format.
*Content is well regarded
*Popular with those training with the ILM but can also be used for independent study
*Content of each workbook now maps to single course unit, resulting in a more user-friendly format.
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