Quality circles - Mike Robson

Quality Circles represents a significant development in the way companies are managed: it is participative management in practice. The spread of the QC concept among different types of organization and in different cultures shows that it is universally applicable, while the fact that companies continue to use it indicates its power. The second edition of this book provides an updated treatment of Quality Circles. After explaining the concepts involved, Mike Robson outlines an implementation programme and shows how to organise the necessary training and follow-up activity. In a key section of the book he draws on his experience of QC schemes in a wide range of industries to help the interested manager decide: is this for me?