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Quality Is Personal - Harry Roberts
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Title
Quality Is Personal - A Foundation For Total Quality Management
Quality Is Personal - A Foundation For Total Quality Management
Author
Harry Roberts
Harry Roberts
format
Paperback / softback
Paperback / softback
Publisher
Free Press
Free Press
Language
English
English
UK Publication Date
19930628
19930628
Description
In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.
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