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Raving fans - Kenneth H. Blanchard
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Title
Raving fans - a revolutionary approach to customer service
Raving fans - a revolutionary approach to customer service
Author
Kenneth H. Blanchard
Kenneth H. Blanchard
format
Hardback
Hardback
Publisher
Morrow
Morrow
Language
English
English
UK Publication Date
19960101
19960101
Description
Read this book and turn your customers into raving, spAnding fans!
The startling new tips and innovative techniques presented in Raving Fans can help anyone create a revolution in any workplace. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. This brilliantly simple and charming story teaches you how to define a vision and learn what a customer really wants in order to achieve miraculous bottomline results.
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