Salesforce.com for dummies - Tom Wong

Close deals faster, gain realtime visibility into sales, and collaborate instantly
with Salesforce.com! What value do you put on your customer and partner relationships? If youre a sales rep, its your livelihood. And if youre in management, your partner and customer base are your most valuable assets. What if you had a tool that could truly help you manage your partners and customers? That tool is Salesforce.com, and heres your guide to putting its power to work for you. Get your head in the clouds
understand salesforce.coms Sales Cloud and Service Cloud and how to use its Webbased tools Collaborate with Chatter
use Chatter to get sales, marketing, and support departments communicating in new ways Track your customers and partners
use Salesforce to manage your existing business relationships as well as those with key prospects Be a rainmaker with Sales Cloud
track sales from lead to close, and team Salesforce with Google AdWords to maximize your marketing Be a hero with Service Cloud
delight your customers by delivering fast and accurate support Measure your performance
enable sales reps, managers, and executives to see and analyze the data Design your own solution
customize Salesforce with Force.com to meet your needs and objectives Open the book and find: Advice on navigating and personalizing salesforce.com How to track leads, accounts, contacts, and opportunities Tips for collaborating with Chatter Secrets for improving marketing campaigns Steps for creating quotes with products and price books Solutions for managing cases with the Service Cloud Keys to driving more productivity Ways to customize Salesforce with Force.com Learn to: Solve business challenges, drive sales, and deliver superior customer service Use Chatter to collaborate with colleagues and solve issues faster Manage accounts, develop contacts, and coordinate activities Prospect leads, track opportunities, and drive demand with campaigns