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Service automation - Leslie P. Willcocks
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Title
Service automation - robots and the future of work
Service automation - robots and the future of work
Author
Leslie P. Willcocks
Leslie P. Willcocks
format
Hardback
Hardback
Publisher
Steve Brookes
Steve Brookes
Language
English
English
UK Publication Date
20160212
20160212
Description
This book captures a year's worth of learning about service automation based on a survey, in-depth client case studies, and interviews with service automation clients, providers, and advisors. It gives a balanced, informed and compelling view on gaining the many benefits, as well as managing the downsides, of present and future technologies.
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