Item out of stock
Selling fast! Item low in stock
Service management for dummies - Judith Hurwitz
Oops!
Unfortunately it looks like someone took the last one.
Unfortunately it looks like someone took the last one.
No worries, we have many more interesting finds for you.
Browse similar
Why choose musicMagpie?
Title
Service management for dummies
Service management for dummies
Author
Judith Hurwitz
Judith Hurwitz
format
Paperback / softback
Paperback / softback
Publisher
Wiley
Wiley
Language
English
English
UK Publication Date
20090529
20090529
Description
A plain-English guide to managing IT from the customer'sperspective
- Practical guidance on delivering and managing IT so that itmeets the multiple needs and demands of a company and its customersand end-users-both inside and outside theorganization-is hard to come by; this accessible book takes acommon-sense approach that explains exactly what IT services areand how to fit them most effectively into a business
- Topics include setting a framework, keeping costs down,improving efficiency, and maintaining standards and bestpractices
- This concept of how IT should be wired specifically into thegoals and need of the company and its customers is part of abroader picture that includes ITIL, BPM, SOA, and Six Sigma
Why buy with musicMagpie?
FREE 12 Month Warranty on Tech
Magpie Certified Refurbished Tech
FREE Delivery on ALL Orders
14 Day Money Back Guarantee
90 Point Refurbished Quality Check
If you’re looking for something new to listen to, watch or play, look no further than the musicMagpie Store. We sell over half a million new and used CDs, DVDs, Blu-Rays, Games and Vinyl, spanning all kinds of genres and consoles, with prices starting from just £1.09! We also sell a wide range of refurbished Mobile Phones and Tech from major brands like Apple, Samsung, Sony, Microsoft and much more. With a 12 month quality warranty, you can save with total confidence.