Tony Cram is a Programme Director at Ashridge Business School - one of Europe's leading centres for Management Development. Tony designs and delivers programmes on business strategy and market innovation.
Internationally he has taught at Swedish Institute of Management, Vlerick
Leuven Gent Management School, Stockholm School of Economics, PEF
University Styria, and University of Michigan, USA.
Tony has a particular interest is in understanding Customer Value,
developing brands and the dynamics of long-term business relationships. He
speaks at public conferences on competitive marketing and innovation, and
has written and contributed to many books including- Customers that Count
How to build living relationships with your most valuable customers.
(Financial Times Prentice Hall 2001), The Power of Relationship Marketing
(Pitman Publishing 1996, paperback ed. 2002).