The difficult parent - Charles M Jaksec

The Difficult Parent will give any educational professional the nuts-and-bolts approach to dealing effectively with parental aggression. It is a book based on the authors extensive and nationwide research and on the application of the RAID approach. It features scenarios depicting confrontational situations experienced by various school personnel and interviews with educators who have successfully used the RAID approach to dealing with aggressive, confrontational parents . It offers simple, yet effective, resources to assist school administrators in such situations. This book focuses on strategies for handling parental aggression using a four-step approach: Recognizing the potential for a volatile encounter, Assessing your ability to emotionally handle the situation, Identifying your advantages, and Diffusing the parents Aggressiveness during the initial approach and greeting (RAID).
It is written in three parts to address the importance of communication and the difficulties aggressive individuals presents.

Includes Built-In Facilitators Guide for Professional Development Workshop.