The emotional labour of nursing revisited - Pam Smith

As nurses become responsible for increasingly technical service delivery, has
the profession lost its focus on the emotional and human aspects of the role?
Do care and compassion remain at the heart of contemporary nursing practice?

In this major reworking of a classic text, respected author Pam Smith emphasizes
the continued relevance of emotional labour within the modern healthcare
context. Revisiting her original findings in light of fresh theoretical perspectives
and data drawn from her own new research studies, Smith explores the ways
in which the experience of learning nursing and caring is changing in the twentyfirst
century.

A vivid example of the significance of nursing's evidence base, this timely new
edition:
addresses the most emotionally challenging aspects of the nursing role,
including encountering death and dying on the ward;
examines the impact of race, age, gender and violence in providing patientcentred
care;