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The essence of total quality management - Mr John Bank
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Title
The essence of total quality management
The essence of total quality management
Author
Mr John Bank
Mr John Bank
format
Paperback / softback
Paperback / softback
Publisher
Prentice Hall
Prentice Hall
Language
English
English
UK Publication Date
19991202
19991202
Description
A concise overview of the TQM topic including its history. This text places quality as a major management concern, describing how to develop a positive Total Quality Management company culture. The text sets out the main concepts of total quality management and traditional quality control and analyses the costs of quality (eg presentation, appraisal, international failure, external failure and lost opportunities).
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