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The managed heart - Arlie Russell Hochschild
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Title
The managed heart - commercialization of human feeling
The managed heart - commercialization of human feeling
Author
Arlie Russell Hochschild
Arlie Russell Hochschild
format
Paperback / softback
Paperback / softback
Publisher
University of California Press
University of California Press
Language
English
English
UK Publication Date
20030523
20030523
Description
In private life we try to induce or suppress love, envy, and anger through deep acting or "emotional work," just as we manage our outer expressions through surface acting. But what happens when this system of adjusting emotions is adapted to commercial purposes? Hochschild examines the cost of this kind of "emotional labor." She vividly describes from a humanist and feminist perspective the process of estrangement from personal feelings and its role as an "occupational hazard" for one-third of America's workforce.
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