The Management services handbook - Trevor J Bentley

Since the first edition of the handbook was published in 1984 it has become a standard text, and is widely read and used. This new edition has the same original objective of bringing together in one publication a clear definition of the meaning and scope of Management Services.;The new edition is more than an updated version of the first edition. It has been substantially re-written with 15 new chapters on important topics.;The authors, including many new to this edition, are a cross-section of practitioners and academics whose combined experience and research encompasses every aspect of Management Services.;This handbook is intended to be an authoritative, up-to-date publication which should be essential reading for practitioners, and a valuable reference source for students. It should also provide managers with a clear guide to Management Services and its application to the improvement of business performance.;The handbook has been produced in seven parts. Each part deals with an area of Management Services covering - what management services is; the areas of the business where it is applied; the techniques used by practitioners; the role of management services in total quality management; and the benefits of management services.;The subject area covered is very wide, and like any book which seeks to given an overview of a complete multi-disciplinary activity like Management Services, there are references to further reading.