The new conceptual selling - Miller Heiman

"Conceptual Selling is the only help available to a sales professional to deliver what the customer really wants."

-John Knopp, Hewlett-Packard Corporation

"Conceptual Selling is different from all other sales training... It maps a course and shows you where to go. Nobody has ever done this in training salesmen. The questioning process is unique and superb."

-David Schick, Vice President, Sales/Marketing, Saga Corporation

Conceptual Selling is a thoroughly validated systematic process that has been shown to produce immediate, significant and reliable sales increases. The new edition of this acclaimed book, now revised and updated, is based on the world-renown MH training programme that has had a profound effect on the careers of thousands of sales people around the world. Conceptual Selling is a non-manipulative process that puts the emphasis firmly on the customer's needs by careful planning and preparation.