"... competition, we see now, is destructive. It would be
better if everyone would work together as a system, with the aim for everybody to
win. What we need is cooperation and transformation to a new style of
management."
In this book W. Edwards Deming details the
system of transformation that underlies the 14 Points for Management presented in
Out of the Crisis. The system of profound knowledge, as it is called, consists of
four parts: appreciation for a system, knowledge about variation, theory of
knowledge, and psychology. Describing prevailing management style as a prison,
Deming shows how a style based on cooperation rather than competition can help
people develop joy in work and learning at the same time that it brings about
long-term success in the market. Indicative of Deming's philosophy is his advice to
abolish performance reviews on the job and grades in
school.
Previously published by MIT-CAES
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