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The Nordstrom way - Robert Spector
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Title
The Nordstrom way - the inside story of America's #1 customer service company
The Nordstrom way - the inside story of America's #1 customer service company
Author
Robert Spector
Robert Spector
format
Paperback / softback
Paperback / softback
Publisher
John Wiley & Sons, Inc.
John Wiley & Sons, Inc.
Language
English
English
UK Publication Date
19961023
19961023
Description
Praise for The Nordstrom Way
"Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." – David D. Glass President and Chief Executive Officer Wal–Mart Stores, Inc.
"Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." – J. Willard Marriott, Jr. Chairman and President Marriott International, Inc.
"When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." – Leonard A. Lauder President and Chief Executive Officer Estée Lauder Companies
"Nordstrom's business is built on one–to–one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" – Donna Karan Designer and Chief Executive Officer Donna Karan Company
"Outstanding customer service and Nordstrom's are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." – David D. Glass President and Chief Executive Officer Wal–Mart Stores, Inc.
"Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." – J. Willard Marriott, Jr. Chairman and President Marriott International, Inc.
"When you run a family business that includes your customers as extended family, you're unbeatable. This book outlines an American family saga that has become the admiration of the world." – Leonard A. Lauder President and Chief Executive Officer Estée Lauder Companies
"Nordstrom's business is built on one–to–one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the '90s are all about!" – Donna Karan Designer and Chief Executive Officer Donna Karan Company
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