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The quality business - Robert A Blackburn
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Title
The quality business - quality issues in the smaller firm
The quality business - quality issues in the smaller firm
Author
Robert A Blackburn
Robert A Blackburn
format
Hardback
Hardback
Publisher
Routledge
Routledge
Language
English
English
UK Publication Date
19971225
19971225
Description
This book is the first to seriously consider quality issues in smaller firms, based upon well-conducted research and careful theorizing. Subjects covered include:
* the relevance of formal quality standards such as BS 5750 to small firms
* definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management
* interviews with a selected sample of over 150 owner-managers
* detailed case studies of small firms
* analysis of self-generated quality strategies
* the variety of formal methods of quality control.
* the relevance of formal quality standards such as BS 5750 to small firms
* definitions and implementations of 'quality' in a business context, from formal standards to Total Quality Management
* interviews with a selected sample of over 150 owner-managers
* detailed case studies of small firms
* analysis of self-generated quality strategies
* the variety of formal methods of quality control.
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