The six sigma way team fieldbook - Peter S. Pande

This companion guide to the bestselling "The Six Sigma Way" focuses on the project improvement teams that do the real, in-the-trenches work of Six Sigma - measuring performance, improving quality and saving millions in the process. "The Six Sigma Way Team Fieldbook" is a highly practical reference for team leaders and members, outlining both the methods that have made "Six Sigma" successful and the basic steps a team must follow in an improvement effort. Written by three veteran trainers of Six Sigma "Black Belts" and teams at GE, Sun Microsystems, and Sears, this hands-on guide helps teams obtain the skills they need to identify a product, service, or process that needs improvement or redesign; gather data on the process and the rate of defects; find ways to improve quality up to a Six Sigma level - just 3.4 defects per million; and much more. This title includes dozens of data-gathering forms and Six Sigma tools and worksheets. It describes key improvement methods in a concise "how-to" format with checklists and tips.