The twelve organizational capabilities - Bob Garratt

`Our people are our greatest asset' is one of the greatest lies of working life. Bob Garratt shows how, by making it a reality, organizational efficiency, effectiveness and profitability can be successfully achieved.Why do directors and managers design and operate organizations as if the people who comprise them do not matter? Why do so many of them have such poor attitudes, and knowledge of the theory and practice of organizing? Organizations are fundamental human institutions, yet all too often they are seen as mindless, heartless machines.If people are to be truly valued then they, and their accumulated learning, must appear on the balance sheet as assets, rather than simply as costs which can be cut when the going gets tough.With his revolutionary new theory of organizing Bob Garratt demonstrates the business value of treating people as unique individuals with energy, experience and commitment, rather than faceless minions.An essential new structure and vocabulary of organizing provides the basis for research-based new methods for evaluating people's organizational capabilities. These enable directors and managers to put people at the heart of their plans and avoid short-termism and senseless downsizing.Backed by thirty years of academic research, his consultancy practice which reaches across the world, and exhaustive debates with academics and practitioners, Bob Garratt presents, with case studies, the patterns which emerge in the most efficient, effective and profitable organizations.