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Understanding business process management - THE INSTITUTE OF MANAGEMENT
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Title
Understanding business process management
Understanding business process management
Author
THE INSTITUTE OF MANAGEMENT
THE INSTITUTE OF MANAGEMENT
format
Paperback / softback
Paperback / softback
Publisher
Pergamon Open Learning
Pergamon Open Learning
Language
English
English
UK Publication Date
19970904
19970904
Description
Objectives - by the end of this workbook you should be able to:
Understand the importance of business processes and their relationship with quality assurance
Establish systems to monitor quality
Apply techniques to improve business processes.
*Managing processes effectively for efficient resource management
*Business processes and fishbone diagrams
*Monitoring improvement in product or service quality
Understand the importance of business processes and their relationship with quality assurance
Establish systems to monitor quality
Apply techniques to improve business processes.
*Managing processes effectively for efficient resource management
*Business processes and fishbone diagrams
*Monitoring improvement in product or service quality
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