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What's the secret? - John R. DiJulius
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Title
What's the secret?
What's the secret?
Author
John R. DiJulius
John R. DiJulius
format
Hardback
Hardback
Publisher
John Wiley & Sons, Inc.
John Wiley & Sons, Inc.
Language
English
English
UK Publication Date
20080527
20080527
Description
What's the Secret? gives you an inside look at the world-class customer service strategiesof some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
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