White space revisited - Geary A Rummler

When Improving Performance: Managing the White Space on theOrganization Chart was published in 1990, it was lauded as thebook that launched the Process Improvement revolution. This was thebook that first detailed an approach that bridged the gaps betweenorganization strategy, work processes and individual performance.Two decades later, White Space Revisited goes beyond a mererevision of that groundbreaking book and refocuses on the ultimatepurpose of organizations, which is to create and sustain value.Thisbook picks up where Improving Performance left off and shares whatwe have learned about process in the past 15 years since it waspublished and how the reader (primarily practitioners) cancapitalize on these notions in their own pursuit of processexcellence.

White Space Revisited is a comprehensive resource thatoffers process and performance professionals a conceptualfoundation, a thorough and proven methodology, a set of remarkableworking tools for doing process work in a more significant way, anda series of candid observations about the practice of BusinessProcess Management (BPM). The book's time-tested methods,models, tools, and guidelines serve to align people, process, andtechnology

White Space Revisited includes information on awealth of vital topics and

• Describes the difference in impact of focusing on singleprocesses vs. large scale improvements
• Provides an integrated step-by-step blueprint for designing,implementing, and sustaining process management
• Offers a detailed methodology for strategic and tacticalprocess definition and improvement
• Spells out how to leverage the power of IT to optimizeorganizational performance
• Shows how to integrate the energy and value of Six Sigma,Process Improvement and Process Management into an effectiveProcess Excellence Group