COVID-19 update: We’re here to help you work, connect and play from home

As we’re sure you’re aware, the COVID-19 (coronavirus) pandemic has led to major changes to our daily lives. 

musicMagpie is here to help you work, connect and play from home with safe, contact-free delivery, as well as make extra cash with safe, contact-free send options and fast payment.

How we’re responding to the COVID-19 pandemic

We’re taking the pandemic extremely seriously and are strictly adhering to all guidance provided by Public Health England and the government to protect our team and customers. All 175 of our Head Office, IT Development and Customer Service staff are now working from home.

In our warehouses, we’ve dramatically increased our cleaning procedures and introduced strict social spacing of at least 2m around all of our employees’ work spaces. We’ve also reorganised shift patterns to stagger breaks and restrict gatherings in canteens (where social distancing measures are also in place). Our employees also follow strict hygiene measures, including frequent hand washing and ensuring all appropriate protective equipment is available. 

We’re also supporting our wonderful NHS. We’re making a £1 donation to NHS Charities Together for every Tech item traded-in or sold, and we’re giving you the opportunity to donate the value of your trade-in to them too – just select the Charity payment option at the checkout then select NHS Charities Together.

NHS Charities Together represents over 250 NHS charities that fund projects, research and medical equipment to help patients receive the best possible care when they need it most. Combined, these charities contribute £1 million per day to help people stay well longer and get better faster.

Can I still send my stuff? 

Yes, all of our partners (Royal Mail, MyHermes and Parcel Force) are still operating. 

Plus, you don’t even need to leave the house to send your items. We’ll send a FREE safe, contact-free courier to collect your order if: 

  • You’re selling CDs, DVDs, Games and Books
  • You’re selling Tech valued under £200 and at least 5 media items (we all have a few old CDs or DVDs lying around…)

All of our courier collections are safe and contact-free, with a minimum social distance of 2m maintained at all times. With our Leave Safe service, you can leave your items in a safe place for the courier to collect without the need for any contact. Simply select Leave Safe at the checkout and tell us where you want to leave your items.

If you can’t use our Leave Safe service, the courier will call ahead or knock on the door to let you know they’ve arrived. Just leave your items on the doorstep and our courier will collect them.

If you’re selling Tech valued over £200, you can still drop your items off at a Post Office or a MyHermes ParcelShop. Most ParcelShops are located in corner shops or mini supermarkets, so it’s a good opportunity to pick up some essentials at the same time too.

Are payment times affected? 

No, we’ll still pay the same day your items arrive. We’ll update this page if this changes but, as it stands, our warehouse is still operating and you’ll still get fast same day payment. 

Are you still delivering musicMagpie Store orders? 

Yes, all of our delivery services are operating as usual. Our delivery partners have introduced contact-free procedures for parcels –  in most cases, they’ll knock and leave your order on the doorstep if you’re in (if you’re not in, they’ll either leave it in a safe place or attempt redelivery as usual).  Any parcels that require a signature will be recorded by the driver on behalf of the customer from their personal PDA devices.

So if you need some extra cash in these unprecedented times, or you need some great value refurbished tech to help you work from home or keep the kids entertained, we’re here to help.

From all of us in the musicMagpie family, we wish you and your family all the best.