23.1 Customer satisfaction is incredibly important to musicMagpie so should you have any questions or enquiries about using the Website to sell your Items then please do not hesitate to contact us on 0333 555 0101. You can call this number between 9.00am and 5.00pm Monday to Saturday. Opening times may vary over bank holiday weekends and public holidays.
Please note that calls made using this number may be recorded or monitored. By calling our customer service line, you consent to the potential recording and monitoring of your call.
23.2 You can also contact us by email on [email protected]. When contacting us by email please ensure that you include your Order Number in the body of the email.
23.3 We would also recommend in the first instance checking out our FAQs which deal with a number of the common questions that we receive.
23.4 If you should for any reason have any complaints you can contact us on [email protected]. All complaints correspondence will be dealt with via email or letter and we will acknowledge and respond to the initial complaint within two (2) Working Days. If you are not satisfied with our response you can appeal against this.
23.5 We will respond to all appeals within three (3) Working Days and issue our final response.
23.6 You may wish to seek independent legal advice on your complaint from the Citizens Advice consumer helpline, 03454 04 05 06.
23.7 Any legal notices can be forwarded to our Head Office address: Entertainment Magpie Ltd, First Floor, Stockport Exchange, Railway Road, SK1 3SW.
Alternative Dispute Resolution
23.8 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.