23.1 Customer satisfaction is incredibly important to musicMagpie so should you have any questions or enquiries about using the Website to sell your Items then please contact us via this link: https://help.musicmagpie.co.uk/en/support/home.
23.2 You can also contact us by email at [email protected]. When contacting us by email please ensure that you include your Order Number in the body of the email.
23.3 We would also recommend in the first instance checking out our Help articles which deal with a few of the common questions that we receive.
23.4 If you should for any reason have any complaints you can contact us at [email protected]. All complaints correspondence will be dealt with via email or letter and we will acknowledge and respond to the initial complaint within two (2) Working Days. If you are not satisfied with our response you can appeal against this.
23.5 We will respond to all appeals within three (3) Working Days and issue our final response.
23.6 You may wish to seek independent legal advice on your complaint from the Citizens Advice consumer helpline, 03454 04 05 06.
23.7 Any legal notices can be forwarded to our Head Office address: Entertainment Magpie Ltd, First Floor, Stockport Exchange, Railway Road, SK1 3SW.
Alternative Dispute Resolution
23.8 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.