Terms and Conditions


13.1         The Delivery Services may only be used for Items that you are selling to us. You may not use these Delivery Services for any other items or purpose.

13.2         If you do use or attempt to use any of these Delivery Services for items other than those which you are selling to us we reserve the right to charge you a reasonable administration fee to reflect the costs incurred by us in providing you with that service.

13.3         You shall not request that we or any of our chosen carriers carry or convey any Package if such carriage or conveyance would be unlawful or if such carriage would contravene any or all of these Terms and Conditions.

13.4         We and our carriers will not carry, and you agree not to send or request that we carry any Restricted Items, a list of which can be found on our carriers’ websites at the following links:

Royal Mail



Asda ToYou

We and our carriers accept no liability whatsoever for any losses or harm arising from the carriage of any Restricted Items provided by or on behalf of you.

13.5         Please note that we have several legal obligations to comply with in respect of the carriage of Items, including but not limited to an obligation not to carry or accept for carriage Items that are deemed to be "Dangerous Goods" as defined in the Packaging and Labelling of Dangerous Substances Regulations 1984, the Classification, Packaging and Labelling Regulations 1983, the Radioactive Material (Road Transport) (Great Britain) Regulations 1996 and the Carriage of Explosives by Road Regulations 1996.

13.6         You will be liable for any loss, damage, or liability arising from our breach of these legal obligations as a result of transportation of your Package or any other item you use or attempt to use our Delivery Services to send.

13.7         Should you (knowingly or unknowingly) attempt to require or require us or our carriers to carry any Items or handle any other items which breach the restrictions detailed in this condition 13, we and our chosen carriers shall be under no liability whatsoever in connection with those items, howsoever arising.