Terms and Conditions

Selling Your Stuff

5.1 There are four categories of Items which you can sell to us. These are:

a) Media

b) Tech

c) LEGO®

d) Books

e) Clothes

5.2 It is important to understand which category your Item falls under as different terms will apply. We will send you a Pack & Send Guide when we confirm your order and this will confirm whether each of your Items are classed as Tech, Media, LEGO®, books or clothes.

5.3 When you sell an Item to us through our Website, the order process will work as follows:

a) you will be asked to select the category of Item that you wish to sell from the four categories above and then, for Tech or Media Items, the type of Item that you wish to sell (e.g. CD, DVD, iPhone);

b) for Media Items you will then be asked to enter a barcode (or scan the barcode using our Mobile Application);

c) for Tech Items you will be asked to enter the make and model of your Item and will then be asked to select the condition of your Item and, for some Items, specify whether the device is unlocked or locked to a network;

d) if you're selling books you will be asked to enter the barcode of your Item;

e) if you're selling LEGO® you will be asked to provide the weight of your LEGO® to the nearest 0.5kg.

f) if you’re selling clothes, you will be asked to choose the type of item you’re selling (i.e. jacket, shirt) and its condition.

g) at this stage you will be provided with a valuation for your Item (a “Valuation”);

h) you can add a number of Items to each order (subject to the restrictions set out in these Terms and Conditions);

i) once you are happy with your selection and the Valuation provided you can then click on ‘Confirm your Order'. We recommend that you read the Important Selling Rules before confirming your order;

j) you will then be presented with two options, either to ‘Accept T&Cs’ or ‘Reject T&Cs’. It is important that you have read and understood these Terms and Conditions before you click ‘Accept T&Cs’;

k) you will then be asked to register your account or sign-in if you are registered already;

l) you will then be asked how you want to be paid, either by bank transfer, PayPal or donation to charity (charity donation is not available when using the SMARTDrop Kiosk).

m) we will then ask you to select your send option and provide any associated details (such as a collection date and address for the FREE Courier Service);

n) finally, you will click ‘Confirm Your Order’ to confirm and place your order; and

o) we will follow this up with a confirmation email enclosing your Pack & Send Guide. You will need to be able to print off the label(s) contained in your Pack & Send Guide to attach to your Package to send your Items to us. If using the SMARTDrop Kiosk you will be sent a QR code that will need to be scanned at the Kiosk to proceed with your order.