The Company shall not be responsible for any loss or damage to a Parcel for non-delivery or mis-delivery if it is proved that the loss, damage, non-delivery or mis-delivery was due to the negligence or fault of you.
The Company shall only be liable for non-delivery or mis-delivery if it is proved that the same was caused by the negligence or default of the Company, which shall be determined by the Company at its sole discretion.
It shall be your responsibility to satisfy yourself that any Parcel that you wish to have carried by the Company and/or MyHermes, shall meet the weight and dimensions conditions stated in the scope of service. The Company will accept no liability whatsoever for any loss or damage to such Parcel arising from the unsuitability of such Parcel.
Without prejudice to the generality of the foregoing, the Company can under no circumstances whatsoever, accept any responsibility for any delay to Parcels not due to the negligence or default of the Company or its agents, which shall be determined by the Company at its sole discretion.
Since the Company is unable to assess the cost to a Customer of the loss or damage of any Parcel, in no case whatsoever shall any liability of the Company, however arising and notwithstanding any lack of explanation, exceed the cost value of the relevant goods in a Parcel or the value of compensation cover selected at the point of purchase whichever is less. If the goods in the Parcel have any extra intrinsic value to the Customer or the Customer would suffer consequential losses in the event of their loss or damage to the goods in the Parcel, then the Customer is advised to insure against such risks and losses since the Company is not liable for any such loss or damage.
The Company shall not be liable for loss or damage to any part of any Parcel (whether comprising one or more packages in the Parcel), or for the loss or non-delivery of the whole of any Parcel, or for damage, delay or detention or any part thereof however caused, unless the Company is advised thereof in writing, of the fact of the loss or damage or mis-delivery (as the case may be) within 12 days from the date that you had your Parcel(s) accepted at a MyHermes shop – this date will be printed on the Returns Receipt that you were given when you sent your items using our FREE Send Service. Please contact us by emailing [email protected] if you would like help with a lost Parcel.
The Company shall not be liable for loss or damage to any part of any Parcel (whether comprising one or more packages in the Parcel), or for the loss or non-delivery of the whole of any Parcel, or for damage, delay or detention or any part thereof however caused, if the parcel is not correctly labelled with a valid MyHermes label.