Privacy Policy

How we collect and use your information

Your name and contact details

We collect your name and contact details when you create a musicMagpie account and use them for the following purposes:

  • Delivering items you’ve purchased and collecting items you’re selling.
  • Sending important service-related messages by text, email, post and push notifications (you can opt out of any of these at any time in your account settings).
  • Sending information about our latest offers, discounts, voucher codes, competitions and updates by text, email, post, social media and push notifications (again, you can opt out of any of these at any time in your account settings).
  • Fraud prevention and detection.

Your date of birth and gender information

We collect your date of birth and gender information when you create a musicMagpie account. We use this information for the following reasons:

  • To determine which products, offers and services will be of interest to you, plus send you birthday treats like voucher codes.
  • Fraud prevention and detection.

Your payment information

This information is collected when you checkout on any of our sites and includes credit/debit card details, bank details or PayPal details depending on how you choose to pay or receive payment. We use this information to:

  • Take payment for the products you’ve purchased.
  • Pay you for items you’ve sold.
  • Prevent and detect fraud.

We do not store your credit or debit card details and ensure that any bank details that we need to hold are held subject to all appropriate security measures.

Your contact history with us

We may store and use any communications you have with us (i.e. when contacting our customer service team) for the following reasons:

  • Provide customer service and support.
  • Devise solutions to common customer problems.
  • Train our customer service team.

Your purchase history and saved items

In order to deliver the best possible service, we store information on your purchase history and saved items. This allows us to:

  • Provide a personalised experience when using our website (including recommended products) using automated and computerised technology.
  • Review, develop and improve the products and services we offer.
  • Send marketing emails relevant to your interests.

Information about your devices and how you use our services

When you visit our site or send an email to us, we will automatically collect information about the device you’re using (i.e. mobile, computer, tablet, etc) as well as your operating system, access times, browser information (including type, language and history), your location data, settings and other data required to deliver the services described in this policy.

We use cookies and other technologies to collect this information and use it in the following ways:

  • Provide you with a personalised browsing experience, including recommend products and services.
  • Deliver musicMagpie adverts to you across the web.
  • Research and data analysis.
  • Developing new products and services.

We apply all the safeguards outlined in this policy when combining your personal information with your device information.

In some instances, we may provide third parties with aggregated information and analytics in order to deliver and improve our service. This information will be anonymised so it cannot be used to identify you.