Activation Locked devices
18.1 We do not accept iOS devices which have not been removed from iCloud, have Find my iPhone turned on or are subject to any other iOS security features. We also do not accept Samsung devices with Find My Phone activated.
18.2 If you send us an item which is subject to any of the above security features, we will inform you of this via email.
18.3 Instructions for how to remove iOS security remotely can be found at the following link: /icloud/. Instructions on how to unlock your Samsung device can be found here: /Unlock-your-Samsung-Device/
18.4 You then have seven days to remove the security features and confirm to us in writing that this has been done.
18.5 If we do not receive confirmation from you in writing within seven days that the security features have been removed we will recycle your device responsibly and for free.
18.6 If we do receive this confirmation from you within seven days we will test your device one more time to confirm that the security features have been removed.
18.7 If, after testing your device one more time, it is found that the security features have still not been removed, we will get in touch and ask you to attempt to unlock it again.
18.8 If your device is still locked after a second retest, we will let you know it's still locked and ask you to contact our customer service team so we can return your device free of charge.
18.9 If, after testing your device again,it is found that the security features have been removed we will assess your device as normal under our standard Quality Assessment process.
18.10 It is your sole responsibility to ensure that any items you send to us are not subject to any security feature.