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Free Courier T&Cs

Transit, Delivered and Undelivered Goods

Transit shall commence when a Parcel is handed to the Company at the point of collection specified by the Customer. The Company is entitled entirely at its discretion to convey the Parcel by any means of conveyance and by any route whatsoever.

Transit shall (unless otherwise previously determined) end when the Parcel is accepted at the Company's warehouse.

The Company and it's Carriers will START Transit of the Customer's Goods on the day the Customer has agreed their Parcel(s) to be collected and from the address provided by the Customers to the Company. The accuracy of the address details provided and therefore the point of collection (and start of Transit) are the sole responsibility of the Customer. The Customer fully accepts and agrees that whilst they have been prompted to book a Collection Date, that the Company and it's Carriers from time to time may NOT, on that Booked Date/Day of Collection, be able to Collect (START the Transit of the Goods) the Customer's Goods for whatever reason thereby the Customer agrees, acknowledges and accepts that the Booked Date is subject to change at the Company's sole discretion, from time to time although the Company and its Carriers shall endeavour to do so on the Booked Day/Date and as such the Customer fully accepts and agrees without question that the Company and/or its Carriers shall NOT become liable, whatsoever for any indirect or consequential loss or damage of any kind, including any loss of profits or interest cost and for the avoidance of doubt, the cost of recompiling the information contained on the goods save for the exclusions given in clause 8 of these Terms and Conditions.

Transit will START when the Company and/or its Carriers have collected the Parcel from the Customer. The Company will make three attempts to collect the Parcel and after THREE failed attempts the Company may choose to make no further attempts to START Transit.

Any Parcels that enter the Transit process are insured up to the value the Company has placed on the items that the Company understands are contained within the Parcel itself. The items that should be contained within the Parcel and which are therefore insured are both detailed and given an insured value in the Pack & Send Guide with the relevant ORDER NUMBER is given and in the Customers online account at musicMagpie.co.uk where the ORDER number relating to that Parcel is provided.

To make a claim for a lost order (subject to the Company accepting and confirming that it has not received your parcel), the Customer must possess and be able to provide upon request a valid and authentic collection receipt. Should the Customer NOT be able to provide a valid Collection Receipt for the ORDER that they wish to claim for, the Customer may not be able to make a claim. To start a claim please contact the Company’s Customer Service team directly. Please note that it is the customer's responsibility to obtain a receipt from the driver and retain this for insurance purposes as proof of the collection.

The Company accepts no other valuations other than its own for the items that you may be claiming for and under no circumstances accepts any liability for any other loss, damage or compensation resulting from the use of our service including the use of the courier services.