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Free Courier T&Cs

Claims for Loss and Damage

The Customer must notify the Company in writing of any loss or damage, giving rise to a claim within 28 days of the date of commencement of Transit of the affected Parcel.

If the Customer fails to do so, the Company shall not be liable for any loss or damage, save and except where the Customer proves that:

  • it was not reasonably possible for the Customer to advise the Company or make such claim in writing within the time limit applicable; and such advice or claim was made within a reasonable time;

The Company may make such investigations as it deems necessary to satisfy itself of the validity of any claim.