We use cookies to give you the best experience on our site. By continuing, you agree to our use of cookies.

Accept all cookies

Free Courier T&Cs

Liability for Loss and Damage

The Company may from time-to-time accept liability for some physical loss of, or physical damage to, Goods during Transit except to the extent that such loss or damage has arisen from or consists of:

(a) The Customer or consignee insufficiently or improperly labelling, packing or addressing, including providing to the Company and/or its carriers incorrect or missing postcode information.
(b) Act of God, seizure under legal process;
(c) Any consequence of war, invasion, act of foreign enemy hostilities (whether war is declared or not), civil war, rebellion, insurrection, military or usurped power or confiscation, requisition, destruction of or damage to property by or under the order of any government or public or local authority, riots, civil commotion, lockouts, general or partial stoppage or restraint of labour from whatever cause, pressure waves caused by aircraft or other aerial devices travelling at sonic or supersonic speeds, the direct or indirect effect of ionising radiations or contamination by radioactivity.
(d) The Company shall not be under any liability of any kind for goods:
a. Where there has been fraud by the Customer or the owner of the Goods or the servants or agents of either; or
b. For the avoidance of doubt, where the Parcel and/or Goods was not in Transit at the time of loss, or the customer cannot provide on request the receipt which should have been obtained when the parcel was handed to the driver.