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Sending your Items to us

10.1          We offer a number of ways to send your Items to us for free, including the following delivery services (Delivery Services):

a)      Our FREE Courier Service: This service is offered to every customer who completes a Media order with a minimum value of £5 and has a minimum of 25 items, or more than 5kg.

b)      Our FREE Send Service: This service is offered to customers who complete an order with a minimum £5 value and up to a maximum of 500 Items per order.

c)      Our FREE Smart Send Service: Our Smart Send Service is only available to you when you are selling Item(s) of no more than 5kg in weight.

IMPORTANT: we will only ever offer you a Delivery Service which is applicable to your order, so if you aren’t sure then please read your Pack & Send Guide carefully for further details.

10.2          These Delivery Services only apply to Items that you have offered to sell to us by successfully completing an order with us in accordance with the order process set out in these Terms and Conditions.

10.3          Collection by a carrier of any Items in accordance with these Delivery Services does not mean that we have confirmed acceptance of the Items that you have sent. Acceptance of the Items will only be confirmed once they have passed the Quality Assessment (details of which can be found below).

10.4          You acknowledge and agree that we shall have complete discretion as to the method of transport and route of any Package.