8.1 You have a legal right to cancel your Contract with us at any time, without giving any reason, within 14 days beginning on the day after your Contract with us is formed (this is the date of the Order Confirmation). This is called the “Cancellation Period”. However, please note that if you ask us to start providing services to you during the Cancellation Period you may lose your right to cancel the Contract after you have clicked ‘Confirm Your Order’.
8.2 It is important to note that where you select to use our FREE Courier Service, we begin to perform the services to fulfil the Contract at the point at which you click 'Confirm Your Order', at which point you may lose your right to cancel.
8.3 It is important to note that where you have selected to use the FREE Send Service or FREE Send Smart Service, we begin to perform the services to fulfil the Contract at the point that you hand over your Items at a Hermes ParcelShop or Royal Mail Post Office in accordance with those carriers' records, at which point you may lose your right to cancel.
8.4 Despite conditions 8.1 to 8.3 above, if you tell us you wish to cancel your order after we have begun providing the services, but before we have received and begun processing your Items, we will make efforts to ensure your order is cancelled. We cannot guarantee this, however, and you must be aware that once you click "Confirm Your Order", conditions 8.1 to 8.3 will apply.
8.5 If you are using our FREE Courier Service and our courier has not yet collected your Item(s), you may be able to cancel the Contract through our online account. If you want to cancel the Contract, please contact us and tell us in writing that you want to do so as soon as possible. To exercise these rights please contact us on [email protected]. If you inform us that you no longer wish to send your Item, we will remove the relevant Item or order from our system so that we know you will not be sending your Item or Items. In those circumstances, you will not be entitled to any payment from us.